General Membership Questions
Do you offer a free trial?
Rather than placing our membership behind a paywall with hidden content, we aim to be as transparent as possible about what is included. You can browse our full resource library before joining so you can determine whether Therapy Insights is a good fit for your clinical practice.
Because the library is fully viewable in advance, we do not currently offer a free trial.
If you have questions while exploring the library, we are always happy to help.
What is the cancellation policy?
Memberships may be canceled at any time prior to the next billing date. Your membership will remain active through the remainder of your current billing period.
Can I request content?
Yes. Each month, members receive a survey where they can vote on upcoming content and request new resource ideas.
You are also welcome to email us with suggestions or requests at any time. Many of our resources are created directly from member feedback and real-world clinical needs.
Do you offer discounts for facilities?
Yes. We offer facility memberships and team pricing options.
You can learn more and request a custom quote here.
Can I purchase single resources?
At this time, Therapy Insights operates as a membership-based resource library rather than a single-download marketplace.
Over time, we found that the membership model works best for both clinicians and the long-term quality of the resource library because it allows us to:
- continuously update and improve resources,
- ensure therapists always have access to the most current versions,
- support ongoing content development,
- and maintain a sustainable system for resource access and support.
With a membership, you can print resources as needed, bookmark favorites, receive notifications about new releases, and request future content.
Can I share these resources?
Resources may be printed and shared with patients, family members, caregivers, educators, and non-therapy staff as part of clinical or educational use.
Sharing Therapy Insights files or account access with other therapists, organizations, shared drives, cloud storage systems, or online repositories is not permitted.
Please refer, don’t share. This helps us continue creating and updating high-quality clinical resources for the therapy community.
Who do I contact with questions or concerns?
Please contact us at support@therapyinsights.com.
Smart Search (Launching June 1, 2026)
What is Smart Search?
Smart Search is an optional AI-assisted feature designed to help clinicians quickly find relevant resources from the Therapy Insights library using natural-language searches and clinical context.
It can retrieve content, generate resource suggestions, and ask clarifying questions to better understand what you’re looking for. Smart Search is designed to support clinicians in navigating educational materials more efficiently, not to replace clinical judgment or independent decision-making.
How is Smart Search different from searching Google or ChatGPT?
Unlike general-purpose AI tools, Smart Search retrieves and generates responses using Therapy Insights content and educational philosophy. It draws from a defined, curated library rather than the open internet.
This allows Smart Search to provide responses grounded in the Therapy Insights resource collection your organization has already reviewed and selected.
Why did Therapy Insights create Smart Search?
As the Therapy Insights library has continued to grow, many clinicians have asked for faster and more flexible ways to navigate resources.
Smart Search was created to help clinicians spend less time searching and more time focusing on patient care while still keeping clinicians at the center of clinical decision-making.
Is Smart Search optional?
Yes. Smart Search is an optional feature designed to complement existing browsing and keyword search tools within Therapy Insights.
Will Smart Search replace keyword search?
No. Traditional browsing and keyword search will remain available. Smart Search simply provides an additional way to explore and retrieve resources.
Is Smart Search HIPAA compliant?
Yes. Smart Search is not intended for the entry, storage, or transmission of protected health information (PHI) or personally identifiable information (PII).
Users should not enter:
- patient names,
- dates of birth,
- medical record numbers,
- addresses,
- insurance information,
- or other identifying information.
If PHI or identifying information is included in a search, Smart Search will reject the query and it will not be processed.
Can I trust the responses Smart Search provides?
Smart Search is a support tool, and like any tool, it has limitations. AI-generated responses may not account for every patient-specific factor, evolving evidence base, organizational policy, or clinical nuance.
Clinicians should always apply their own professional judgment and verify information against current standards of care.
If a response appears inaccurate or incomplete, we encourage users to report it so our team can continue improving the feature.
Who is responsible for clinical decisions?
Clinicians remain responsible for all clinical decisions, interpretations, interventions, recommendations, documentation, and patient care decisions.
Smart Search may help surface relevant educational materials or provide useful suggestions, but it is not a substitute for professional judgment, supervision, or individualized patient assessment.
Does Smart Search learn from my queries?
No. User queries are not used to train or retrain the underlying AI model.
Optional feedback submissions, such as thumbs up/down responses and user reports, may be reviewed by the Therapy Insights team to help monitor quality and improve the feature experience.
What should I do if I receive a response that seems inaccurate or concerning?
Please report it using the feedback tools within Smart Search or by contacting support@therapyinsights.com.
We actively review feedback as part of our ongoing quality improvement process and take clinical accuracy concerns seriously.