Tech Support

Frequently Asked Questions & Tech Support

I never received my order in the mail.

We are experiencing unprecedented problems with USPS, as is every other business in the United States. Learn more and report your lost mail to us.

I can't download anything at work.

Most therapists work in hospitals, schools, or other highly secured networks with firewalls that limit the internet connection and turn computers into basic email and charting machines. Employers frequently block what they consider to be online shopping sites, and consistently block attempted downloads of large files from unfamiliar servers. This will likely result in multiple failed download attempts, which will zero out your download opportunities. If this happens, email us and we will come up with a solution. When possible, please use a personal email account and purchase/download files at home. You will run into fewer problems and be more likely to save your files in a safe place.

I can't print / It prints weird / It's not in color / The page is cut off / The edge is cut off /Etc

Please contact your local IT assistant for help with printing. All printers are different and rely on vastly different networks and connections. While we would love to help you troubleshoot, we probably won't be able to unless we're in the same room as the printer and you. Some common problems and solutions include:

  • Edges are cut off: Select "fit to page" in print settings.
  • It won't print: Open the file in Adobe Acrobat, Preview, or another PDF reader. Do not attempt to open the files in Microsoft Word or Paint.
  • It's not in color: Ensure "color" is selected in the print settings before printing.
  • It's printing the page enlarged on multiple pages: Select "fit to page" in print settings.

I bought the materials. Now where are they?

Check your email for a link to the digital downloads after purchase. Be sure to check your spam/junk folders as these emails frequently end up there. If you still are unable to retrieve your purchases, please contact us at

Can I reproduce these materials?

Yes, you may print as many copies as you need, as long as this is for patient education only. You many not share these files with other professionals except as expressly permitted by a written statement from Therapy Insights.

Can I print as many copies as I need?

Yes, as long as they are for patient education only. If your colleague loves your Therapy Insights materials, please refer them to, don't share. This ensures that small businesses like Therapy Insights can survive and continue to produce top-notch content.

I exceeded the download limit and can't find my files.

Please contact us at The download limit exists so that there are not download links floating out there in the universe. They do not exist to prevent customers from accessing their purchase. Take the time to store your files in an easily accessible and safe space. Use a flash drive or other external hard drive source to backup these files.