Continuing Education Policies

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AOTA Approved Provider of professional development
AOTA Provider number 0000000044
Approved through 2027

Therapy Insights seeks to help clinicians save time and change lives. We provide accessible resources rooted in high quality design, evidence-based practice, interdisciplinary collaboration, and human connection. Our resources range from educational handouts, session materials, clinical tools and resources, and continuing education courses.

The purpose of Therapy Insights is to fill the very real need of high quality, evidence based resources for busy clinicians. We are active clinicians serving other active clinicians to ensure that the experiences of both being a clinician and being a patient are profound, meaningful, positive, and productive.

The Therapy Insights Continuing Education Task Force seeks to provide our community with affordable, accessible continuing education consistent with our exceptional quality standards in cooperation with talented experts who share our values of curiosity, innovation, and collaboration.

The responsibilities of and courses conducted by the Therapy Insights CE Task Force support the mission of the organization by growing and diversifying the volume and type of accessible resources that are rooted in high quality design, evidence-based practice, interdisciplinary collaboration, and human connection.

FOR FREE COURSES:

Refund policy in the event a program is canceled or rescheduled by Therapy Insights:
For free courses, we do not provide refunds in the event that a program is canceled or rescheduled.

Refund policy in the event that a participant cancels their registration.
For free courses, we do not provide refunds in the event that a program is canceled or rescheduled.

FOR PAID COURSES:

For Access Pass subscribers: In the event that a course is canceled or rescheduled, no cash refund will be provided to subscribers of the Access Pass. Therapy Insights will work to reschedule the event, or create a new event within the same month. Therapy Insights guarantees access to one live course per month to all subscribers. In the highly unlikely event that this commitment is not met, subscribers will receive a 50% refund for that month’s subscription cost. Subscribers who are on an annual payment plan will receive a pro-rated refund for 50% of the cost of that month.

For non- Access Pass subscribers: If a customer purchases a single pass to a course and the course is canceled, they will receive a 100% refund. If the course is rescheduled, they will not receive a refund, but will be provided with information via email and website announcement regarding the new date and time.

All refunds will be provided within 30 days of time of cancellation.

Refund policy in the event that a participant cancels their registration.
In the event that a participant/subscriber registers for the live course and then cancels participation, no refund will be provided. The participant will have the opportunity to access the recorded presentation at no additional cost as part of their subscription or registration fee.

It is up to the licensee to check with local board rules and regulations regarding the qualification of recorded webinars as counting towards their course license requirements.

Policy for the resolution of complaints from individuals not satisfied with the organization’s continuing education services or programs:
In the event that an individual is not satisfied with the organization’s continuing education program, we request a formal letter of complaint from the individual that outlines their concerns in writing. This letter will need to be signed and dated and sent to Therapy Insights either via email (megan@therapyinsights.com) or mail (PO Box 160, Missoula, MT 59806). Therapy Insights will then review the letter, providing a response letter within 2 weeks of receipt that addresses all complaints with specific action steps and resolution dates that Therapy Insights commits to taking. The individual will be updated via email or letter regarding any ongoing resolution steps being taken within the timeframe outlined in the response letter. Therapy Insights pledges to work with all participants to ensure the highest quality continuing education program, and after these steps are taken (e.g., formal letter of complaint, response letter, and completed action steps), Therapy Insights will offer a refund to the participant if needed. If the individual is not a participant and the action steps taken by Therapy Insights do not resolve the issue, we will ask for further clarification and take further action steps as needed to resolve the issue.